Coronavirus

NHS Diabetes Advice Helpline

What it is and who is it for?
NHS Diabetes Advice is provided by NHS England and NHS Improvement in response to disruption to normal services due to the COVID-19 pandemic and response.

The service is for adults living with diabetes who use insulin to manage their condition and require immediate advice from a team of clinical advisors.
Whether they or a member of their household have caught the virus, or routine care has been disrupted, the helpline can provide clinical advice to help them understand how to effectively manage their diabetes.

How do patients access it?
The helpline is accessible via Diabetes UK’s support line on 0345 123 2399. It is open Monday to Friday from 9am – 6pm.

What clinical advice will the helpline provide?
NHS Diabetes Advice supports adults living with either type of diabetes who use insulin to manage their condition, and who require clinical advice on topics such as: Hyperglycaemia, Hypoglycaemia, Sick day rules and Missed injections.

However, the service is not intended to replace routine care, support paediatric patients or support pregnant patients. These patients are advised to contact their own doctor or care team.

Who are the clinical advisors?
NHS Diabetes Advice clinical advisors are volunteers. They are all health professionals with expertise in diabetes. All the advisors providing advice are clinically trained and competent.

24/7 mental health support line for all people across Birmingham and Solihull

A range of new, easily accessible mental health support is now available for patients in Birmingham and Solihull.

This service is provided by a range of local organisations, and offer emotional help, guidance and reassurance to people in Birmingham and Solihull who may be finding the current Coronavirus situation overwhelming.

This line is now the central point to refer an individual for any mental health need, of any age, including children, young people and key workers.

This support line can offer immediate support and advice, access to a range of practical interventions available within the third sector, a route into secondary mental health services and crisis services, whilst being able to offer a menu of therapeutic interventions, including IAPT.

To access the service, individual simply need to call 0121 262 3555

Domestic Violence Service

Some of you may be living in lockdown with an abusive partner. If you are female you can contact Women's Aid on 0808 800 0028. If you are male you can contact the Men’s Advice Line on 0808 801 0327. If you are a member of the LGBT community you can contact the Birmingham LGBT Centre on 0121 643 0821. If you are worried that you are being abusive and would like support you can contact Respect on 0808 802 4040. If you are over 65 and being abused by someone other than a partner or family member you can also call the Age UK Advice Line 0800 678 1174.

Aquarius Gambling Service

Gambling problems share many similarities with other addictive disorders. However, there are usually no visible signs or physical changes to directly indicate a problem.

If you have any questions, please 0300 456 4293 or visit the Aquarius Gambling Service website.

Cancer Research UK resources

A number of Cancer Research UK resources are available:

LGBT domestic violence support

Birmingham LGBT offers an Independent Domestic Violence Advocate (IDVA) service that provides support to LGBT people in Birmingham and the wider areas, who are experiencing abuse from partners, ex-partners and family members. It also supports LGBT people who are experiencing, or are at risk of honour based violence and forced marriage and can be reached on 0121 643 0821. The following leaflets are also available to download:

Young carers support in Birmingham

A leaflet giving information on Spurgeons Birmingham Young Carers help is available to view here. This offer is for children and young people up to the age of 18 who help care for someone in their family because they have a disability, are ill, have a learning difficulty, are struggling with their mental health, misuse substances or have a sensory impairment.

 

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